At Zenonix Impex, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a smooth return and exchange process.
You may return new, unused, and unaltered items within 30 days of receiving your order.
Full refund for items returned within the first 14 days
Store credit for items returned between 15–30 days
Returns are not accepted after 30 days from the delivery date
Items must be returned in original packaging and condition
Need a different size, color, or style?
Send the item back within 30 days
Then place a new order for your preferred item
This ensures quicker processing and better inventory accuracy
Customers are responsible for return shipping costs
Refunds are processed within 7–14 business days after receiving your return
Refunds cover the item price only (excluding shipping, handling, duties, or additional fees)
If you haven’t received your refund after 14 business days, please contact us
To initiate a return or exchange, contact us with your order number at:
📧 zenoniximpex@gmail.com
📞 +92 340 4066555
Return Address:
FGG8+8F9, Fatehgarh, Sialkot, 51310, Pakistan.
You can cancel your order within 24 hours of purchase for a full refund
After 24 hours, orders are processed and cannot be cancelled
If your order arrives damaged or has a manufacturing defect:
Contact us within 3 business days
Keep the original packaging for inspection
Most products are backed by a 1-year warranty against manufacturing defects
We’ll work with you to find a fast and fair solution.
Received the wrong item? We’ll make it right.
We cover all return shipping costs
We will dispatch the correct item promptly
For international customers, please contact us first before sending anything back to ensure a seamless return process
We’re here for you!
For any return, exchange, or order concerns, reach out to our dedicated support team at:
Thank you for shopping with ZenonixImpex – where quality and service come first.
